Connected Systems Reduce Claim Rejections
Insurance companies are getting smarter with their reviews, using AI to detect errors and reject claims. So we made Dentrix Ascend smarter too.
Reduce rejections by preventing errors before they happen
Keeping more of what you earn doesn’t come from one big fix. It comes from eliminating all the small breakdowns from intake through clinical care and billing.
Start with accurate intake
Manual patient intake is slow, repetitive, and error-prone. With our Forms, patients upload photos of their ID and insurance, and the text is extracted and added directly to the patient record. Then, eligibility is verified automatically and updated in the coverage table.
AI keeps clinical data clean
Missing or low-quality images are a leading cause of rejections. Our imaging verifies the quality and prompts retakes if needed. Attachments are auto-coded and linked to claims. Voice Notes ensures fast, standardized documentation during appointments.
More stars among staff
Tools like Image Verify help your team feel more confident and make your claims process clearer, literally. The easy-to-understand 5-star scoring system encourages high standards and gives everyone a sense of pride as they work toward cleaner claims.
Simpler claims management
With all the right data in the right places, we make managing claims easier. Insurance payments are matched to the right ledger. Any remaining balance can be billed quickly, even by charging a card on file. Manual reconciliation becomes the exception instead of the norm.
One connected workflow
From intake to payment, clean claims and faster revenue are the result of everything being connected and working together.
| Features | Description |
| Forms | Digital Forms extract insurance details from patient-uploaded photos and add them directly into the record, reducing duplicate entry and preventing errors. |
| Eligibility | Automated insurance verification confirms coverage early and writes benefit details directly into the system, so treatment decisions align with reimbursement from the start. |
| Clinical technology | Integrated tools like Image Verify confirm image quality, and Voice Notes capture dictated documentation during care, supporting cleaner claims without manual entry. |
| Claims | Cleaner claims automatically pull together patient details, procedure codes, and documentation before being sent digitally, helping reduce denials and manual effort. |
| Insurance payment posting | Automatically reads insurance payments and their breakdown, matches them to the correct patient account, and updates the ledger, reducing manual reconciliation. |
| Quick bill | Automated patient billing sends balances immediately after insurance payment, with secure card-on-file processing for faster collections. |
| Patient messaging | Connected communication tools streamline reminders, confirmations, and balance notifications, helping reduce missed appointments and accelerating payments. |
What our customers are saying
How can we help?
Frequently asked questions
What causes most dental claim rejections?
Most dental claim rejections are administrative, not clinical. Fragmented systems make it easier for incorrect insurance information, eligibility mismatches, missing attachments, or incomplete documentation to contribute to rejections.
How can dental software reduce claim rejections?
By preventing errors from the start: structured intake for cleaner data, automated eligibility verification, AI-supported documentation, and automated payment reconciliation.
What is a clean claim in dentistry?
A clean claim is one submitted with complete, accurate information and all required documentation that can be processed without additional review or correction.
How is AI used in dental claims processing?
Insurance companies increasingly use artificial intelligence to review claims. Their systems automatically scan for missing documentation, eligibility mismatches, coding inconsistencies, and pattern anomalies before approving payment. Modern dental software uses AI differently. Instead of reviewing claims after submission, it reviews claims and helps prevent errors before submission. AI can:
- Validate image quality at capture
- Support accurate coding based on clinical documentation
- Verify insurance eligibility early
- Ensure required attachments are included
As payors use AI to detect issues, prevention-focused AI helps practices submit cleaner claims from the start.
Does AI replace dental office staff?
No. AI reduces rework and protects both people and profits.
In most practices, staff spend significant time retyping insurance information, reconciling payments manually, correcting claim errors, and following up on denials. AI reduces that administrative burden by automating repetitive tasks and validating information in real time.
This lowers cognitive load, reduces burnout, and allows teams to focus on patient care, communication, and higher-value responsibilities.
AI supports the team. It does not replace it.
How does AI help with insurance verification?
AI improves insurance verification by starting with structured intake.
When patients upload photos of their identification and insurance cards, software can extract the information directly into the patient record. Eligibility verification can then run automatically as soon as the data is received.
This means:
- Coverage details are confirmed before treatment
- Benefits are written back into the system
- Staff do not need to manually re-enter policy numbers
- Errors caused by delayed verification are reduced
By verifying eligibility early and accurately, practices prevent claim issues before care is delivered.
How can I get paid faster for dental claims?
Faster payment starts long before a claim is submitted. Practices get paid faster when:
- Insurance information is accurate at intake
- Eligibility is verified before treatment
- Documentation and images are properly connected to procedures
- Claims are submitted with complete supporting information
- Insurance payments are automatically matched to patient accounts
- Remaining patient balances are billed immediately
When these steps are connected in one system, fewer claims require rework, and payments move through more quickly.
What is automated insurance payment posting?
Automated insurance payment posting means the software reads the payment details sent by the insurance company and updates the correct patient account automatically.
Instead of a staff member manually:
- Opening a paper check
- Looking up a patient
- Typing in the payment amount
- Reconciling adjustments line by line
The system matches the payment to the correct claim and updates the patient ledger automatically. Staff then focus only on exceptions or discrepancies. This reduces errors, saves time, and accelerates revenue reconciliation.
How does dental software improve cash flow?
Dental software improves cash flow when it connects the entire revenue cycle.
- Clean data in: Accurate intake and insurance verification reduce administrative errors.
- Clean data through: Clinical documentation, images, and coding are validated and connected before submission.
- Clean data out: Claims are submitted confidently, payments are matched automatically, and patient balances are billed promptly.
When the workflow is structured and connected, fewer claims are delayed, fewer payments require follow-up, and revenue moves through the practice more predictably.
Clean data leads to cleaner claims. Cleaner claims lead to stronger cash flow.
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