Transform Calls Into Care
Turn every phone call into a connected patient experience with Dentrix Ascend. Get instant patient context, AI‑powered call summaries, and seamless VoIP calling all within the system your team uses every day.
Integrated phones. Instant insight.
Get Phones that work inside Ascend - not alongside it. Access instant patient information, seamless VoIP calling, and automatic AI summaries written into the patient chart for faster, more accurate communication.
How It Works
Call Pop with instant patient context
See who’s calling with real-time access to patient details the moment the phone rings. Easily access the patient record with a click of a button.
Fast, accurate AI call summaries
Every call is documented directly into the patient record along with AI analyzing sentiment for accurate note keeping and stronger patient relationships.
On-the-go access
Use your office number to make and receive calls from anywhere with the mobile app, providing flexibility and professional coverage.
See what’s included
Dentrix helps you build a stronger online brand and connect with more local patients.
| Features | Description |
| Native Ascend integration | You’ll benefit from a phone system built to work inside Dentrix Ascend, with synchronized data and zero system switching. |
| Call Pop instant context | Automatically see who’s calling with real-time patient details pulled from Ascend. |
| AI call summaries | Automatically generate call summaries and write them directly into patient charts. |
| Integrated VoIP calling | Make and manage calls using built-in VoIP functionality, with unlimited lines and smart routing |
| Call analytics & reporting | Track call performance metrics to improve responsiveness and optimize staff workflows. |
| Click-to-call from Ascend | Place outbound calls directly from patient records or lists in Ascend with a single click for faster follow-up and fewer dialing errors. |
| Voicemail transcription | Automatically convert voicemails into readable text, making it easy for staff to triage messages quickly and respond to patients faster. |
| Mobile & web app calling | Take and make calls using secure mobile or web apps, so your team stays connected even when they’re away from the front desk. |
| Call recording storage | Access up to two years of call recordings to support training, quality assurance, and continuity of care. |
| Smart call routing & scheduling | Customize call flows, after-hours routing, and holiday schedules to ensure every call reaches the right place at the right time. |
What our customers are saying
Phones Suite
See critical info on who’s calling, open the patient file in one click, and get AI-generated call notes automatically. Fewer missed calls. Better follow-ups. Faster, personalized care.
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