Hudson Dental Arts Improves Claims and Call Efficiency with Dentrix Ascend and Mango Voice
Challenge
Hudson Dental Arts was using Patterson Dental's cloud-based practice management system (PMS) Fuse, but the company had stopped sending out updates and the software was pretty restrictive. The team knew they needed a better solution.
Solution
The team wanted a cloud-based solution that kept current with the needs of the industry and allowed them to customize the software to meet the practice's needs. Dentrix Ascend ended up being the best fit.
Results
Insurance payments made quicker
When they used Fuse, the team found it incredibly difficult to track their claims, leading to large outstanding balances – especially because it often took weeks before Fuse would even notify them about a denied claim. With Ascend, the team now knows almost immediately if a claim is denied. Because of that, they're seeing payment five to seven days sooner.
“With Fuse, it was incredibly difficult to track claims, leading to really large outstanding balances on patient accounts that went back months. With Ascend, we've been able to clean that up considerably. Between knowing which claims are rejected immediately and not having to clean up that mess later, we're seeing payment usually five to seven days sooner.”
-- Jonas Tabolt, Operations and Technology Administrator, Hudson Dental Arts
A PMS designed for them
One of the team's favorite Ascend features is that they're able to customize it to meet the practice's needs.
“I really like how we're able to kind of build our own experience. Ascend is really a platform where you get out of it what you put into it, which is fantastic.”
-- Jonas Tabolt, Operations and Technology Administrator, Hudson Dental Arts
Fewer vendors, windows, and clicks
By using Mango Voice, integrated with Dentrix Ascend, Hudson Dental Arts was able to bring phone, voicemail, email, and other communication tools together under fewer vendors. That centralization made it easier for the team to manage their day-to-day workflows and avoid bouncing between multiple platforms just to complete routine tasks. With fewer systems to track, the practice gained a smoother, more efficient experience for both team members and patients.
“Being able to centralize everything with Mango has made it much smoother for me to track, and it means our employees don't have to jump between 10 different platforms every time they need to complete a task.”
-- Jonas Tabolt, Operations and Technology Administrator, Hudson Dental Arts
Seamless calls and a better patient experience
Moving to Mango's VoIP phones through Ascend gave Hudson Dental Arts a more modern, connected phone experience while cutting time spent on the phone by about 50%. The team can now transfer calls more easily, customize phone layouts, and see a patient's caller ID and chart before answering, so they understand the reason for the call faster. For most patient calls, that visibility has reduced the time spent gathering basic information and improved their patients' experiences.
“We're spending about 50% less time on the phones because we're able to see the patient's caller ID and pull up their chart before taking the call. For the majority of our patients, we know what they're calling about almost instantly instead of having to go through that exploratory process on the phone, which has led to significantly improved efficiency and patient experience.”
-- Jonas Tabolt, Operations and Technology Administrator, Hudson Dental Arts