Linrose Dental Uses Ascend for Cost Clarity
Challenge
After selling their California practice of 30 years, Dr. Brent and Amanda Bell relocated to Utah to obtain better support and services for their three children on the autism spectrum, taking on the challenge of building a new dental practice while navigating a major family transition.
Solution
As longtime users of Dentrix Ascend, the Bells found it easy to select a practice management system (PMS) for their new dental practice.
“It’s really scary to open up a new dental practice, and it’s nice to know that somebody has your back. Henry Schein One has really shown up for us.”
-- Amanda Bell, Practice Manager and Owner, Linrose Dental
Results
“Dentrix Ascend works seamlessly in the background, enabling us to provide the best care possible for our patients.”
-- Amanda Bell
Instant coverage details
As a new dental practice, the team needs to run eligibility information for every patient – a potentially daunting undertaking that’s been streamlined with Eligibility Pro.
“We’re especially grateful for Eligibility Pro because every patient that walks in the door is new to our practice, and we’re able to automatically get their eligibility information right away.”
-- Amanda Bell, Practice Manager and Owner, Linrose Dental
The team is also able to immediately provide patients with accurate treatment plan estimates.
“We don’t just want to give them the best dental care. We want to be able to also have an honest conversation about what they can expect to pay out of pocket.”
-- Amanda Bell, Practice Manager and Owner, Linrose Dental
“The fact that Eligibility Pro will give us exact percentages for each code, that import instantly, and accurate exclusions and downgrades is amazing. To put in accurate percentages and downgrades for every code used to take me 2-3 hours, if I could even get that information from the insurance by phone. Having it instantaneously import is my favorite thing about Eligibility Pro right now.”
-- Sabrina Bell, Insurance Coordinator, Linrose Dental
More time focused on patients chairside
Like other practices, Linrose Dental has had to adapt as dental costs rise but reimbursement rates stay mostly stagnant. Ascend’s clinical tools have helped mitigate these challenges by streamlining workflows and increasing the time spent focused on patient care.
“The more information we can present to patients, especially visually, the more we can help them understand why they need the treatment that’s been diagnosed. Ascend gives us that ability. I think it helps them to feel more confident in our diagnoses, and they accept treatment at a higher rate.”
-- Amanda Bell, Practice Manager and Owner, Linrose Dental
On the busiest days, the clinical team often found themselves staying late to finish charts or typing notes between patient visits. With Voice Notes, they can now accurately dictate claims-ready clinical notes directly into each patient’s record in Ascend. The purpose-built AI understands dental terminology and generates clinical notes using a live checklist, ensuring that no details are missed and every exam is documented with precision.
The team is also big fans of Ascend Imaging, having used it at their previous practice.
“Imaging is really easy to use, and it works with a lot of different sensors. I especially love that if our internet goes down, we can still take x-rays and continue caring for patients.”
-- Amanda Bell, Practice Manager and Owner, Linrose Dental
Streamlined patient visits
With Ascend, patient information flows seamlessly through the system from the moment the patient schedules an appointment through billing, payment, and scheduling follow-up.
“Ascend really allows us to manage our data and ensure it’s accurate from beginning to end. Patients can easily update their forms and medical history. We’re able to treatment plan with accurate codes and present those plans with accurate cost estimates to patients.”
-- Amanda Bell, Practice Manager and Owner, Linrose Dental