White Dental Studio Modernizes with Dentrix Ascend
Challenge
The team at White Dental Studio had been using Open Dental, but were running into a few major issues:
- They needed multiple add-on services, like online forms and scheduling, because Open Dental wasn't an all-in-one solution.
- The software looked really dated and more like it was designed in the 1990s, making the modern, technology-focused practice look out of touch when they had to share the interface with patients.
- They were concerned about auditability and security because Open Dental offered limited login controls and a less reliable audit trail, and its on-premise setup raised concerns about potential security breaches.
Solution
After looking at the options available on the market, the team decided to go with Dentrix Ascend, mainly because its native imaging capabilities eliminated the need for an additional solution and kept images stored in one place.
Results
“Ascend provides a truly integrated platform where everything, from scheduling, clinical documentation, imaging, and billing works in sync. That consistency across our locations has allowed our team to focus and spend their time exactly where it matters most, on the patient experience.”
-- Dr. Petar Tofovic, Owner, White Dental Studio
Digital tools patients and staff love
The front desk team relies on online scheduling and digital forms to streamline their workflows and eliminate a lot of their manual workload, but it's not just the staff that loves the tools. They've had a lot of positive feedback from their patients, who love being able to schedule and fill out forms on their phones whenever they have time.
Increased treatment acceptance
With Eligibility Pro, the team is spending less time on the phone with insurance companies or visiting insurance portals while still getting all of the details they need. Not only has it been a huge time saver for the front-desk staff, but the clinical team has been able to have better patient conversations about treatment requirements and costs, leading to higher treatment acceptance rates and same-day treatment.
“The level of detail Ascend pulls is incredibly helpful when presenting treatment. It gives our team the clarity to walk patients through their options, answer questions with confidence, and make costs clear upfront. That clarity has helped drive higher treatment acceptance and more same-day case acceptance.”
-- Dr. Petar Tofovic, Owner, White Dental Studio
A modern, intuitive interface
One of the biggest drawbacks to Open Dental was the outdated interface. That's no longer an issue with Ascend.
“The interface looks like a modern software should, especially compared to some of the other PMS options. It fits our entire ethos of a 21st-century office designed to meet modern patient needs.”
-- Dr. Petar Tofovic, Owner, White Dental Studio
A better patient experience
Ascend helps create a better patient experience by giving the team more time to focus on people instead of administrative work. By reducing the time front-desk staff spend on phone calls, emails, and insurance portals, Ascend makes it easier for them to educate patients, build rapport, and create a welcoming, supportive environment. That same efficiency also benefits the clinical team, allowing them to stay focused on care and have more meaningful conversations with patients.
“Our front desk team's top priority is making patients feel welcome. When they're tied up on the phone or buried in email, that connection suffers. Ascend frees up both our front desk and clinical team to focus on what matters most: building rapport with patients.”
-- Dr. Petar Tofovic, Owner, White Dental Studio