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Event Details

November 18, 2026

4:00 PM - 5:00 PM MST

Webinar

Secure your spot for the Q4 2026 Ascend Town Hall—an exclusive event featuring innovations you’ve been asking for. 

We’re Listening: Your Voice, Our Innovation 

Throughout the year, we’ve been paying attention. The ideas you’ve submitted. The workflows you’ve said drain your team. The revenue opportunities you’re leaving on the table. In this town hall, you’ll discover how we’re turning your feedback into real solutions. 

This isn’t surface-level. You’ll walk through: 

  • How the New Idea Portal is transforming customer feedback directly into product updates 
  • Multi-location management strategies that let you control every location from one dashboard 
  • Meet your new 24/7 AI Receptionist—capturing every call, every schedule, every opportunity 
  • Elevating your online presence with smarter websites and reputation management 
  • How AI Documentation is freeing your clinicians from paperwork so they can focus on patients 
  • Revenue tactics with Ascend Pay Surcharging that you can implement immediately 

You’ll see real demos, get strategies you can implement this week, and have our product experts answering your toughest questions live. 

End Your Year Strong 

You have two months left. This town hall is your chance to equip your team with tools and knowledge to finish 2026 firing on all cylinders—so you can actually enjoy the holidays instead of stressing about workflows and revenue.

About the Speakers

Headshot of Katie Poulsen

Katie Poulsen

Senior Product Marketing Manager, Henry Schein One

Headshot of Katie Poulsen

Katie Poulsen

Senior Product Marketing Manager, Henry Schein One

Katie C. Poulsen’s 22-year dental journey embodies clinical expertise, leadership, communication advocacy, tech marketing, writing, and podcasting. Raised in a dental family, Katie’s 14-year dental hygienist role is complemented by a Master’s in Professional Communication. Transitioning to tech, she has excelled in Dental Tech as a customer and product marketer for companies like Dental Intelligence and VideaHealth, and she now serves as a product marketer at Henry Schein One, shaping strategies that drive innovation across dental practice management solutions.

Headshot image of Katie Nielsen

Katie Nielsen

Solutions Consultant Engineer II, Henry Schein One

Headshot image of Katie Nielsen

Katie Nielsen

Solutions Consultant Engineer II, Henry Schein One

Katie Nielsen is a Solutions Consultant Engineer for Ascend in the Private Practice segment with 23 years at Henry Schein One. An award-winning certified trainer, she focuses on integrating workflows to increase dental practice productivity. Katie resides with her family in Montgomery, Texas. 

Karrie Carlson

Solutions Consultant

Karrie Carlson

Solutions Consultant