How Dentrix Ascend Helps Hayes Family Dental Save Time Before Every Appointment

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Challenge

Four years ago, Brooke Hayes and her husband bought a practice from a retiring dentist who, up to that point, was still using paper charts and Easy Dental. The couple knew they needed a more modern, cloud-based practice management solution (PMS).

Solution

The couple had been working with a broker during their purchase of the practice who recommended Henry Schein One. Because Dentrix Ascend is cloud-based, it was the obvious solution.

Results

Saving hours a week with Digital Forms

The team is now seeing upwards of 95% of new patients completing paperwork before their appointment thanks to Ascend's Digital Forms. They particularly like that all of the information, including medical history, automatically populates into the patient record, helping to ensure cleaner data and eliminating the need to manually enter everything.

“I only have to double check patient information now instead of typing it all into the system. We're probably saving a few hours a week.”

-- Brooke Hayes, Owner and Office Manager, Hayes Family Dental

They also like the color-coding that changes depending on patient status, including whether forms have been updated or insurance has changed.

“I used to spend so much time trying to figure out whether everything had been completed for each patient before their visit. Now I can get those answers at a glance and move forward with my other work.”

-- Brooke Hayes, Owner and Office Manager, Hayes Family Dental

Less time spent verifying insurance coverage

The team is also saving time with Eligibility Essentials.

“I just push the button, and if the system gives me a green check mark, I know we're good to go, and I don't need to dig further into the patient's insurance.”

-- Brooke Hayes, Owner and Office Manager, Hayes Family Dental

She continued:

“We're always ready when the patient comes in the door. There's less time spent up front before they can go back to the chair, and we're spending less time on administrative work. I can do all of that prep work ahead of time, which gives us greater confidence in the treatment we're presenting.”

-- Brooke Hayes, Owner and Office Manager, Hayes Family Dental

Better patient flow throughout the day

Thanks to color-coding scheduling features, the team can easily see where patients are in their visit, with different colors for the doctor, hygienist, and treatment type they're receiving.

“We can see in seconds what's going on throughout the practice. I love that feature, and we use it every day.”

-- Brooke Hayes, Owner and Office Manager, Hayes Family Dental

Effortless appointment confirmation

The team also relies on automated text and email reminders to keep patients on track before their appointments.

“Texting has been fabulous. Our patients have been very receptive to the reminders, and it saves me so much time.”

-- Brooke Hayes, Owner and Office Manager, Hayes Family Dental

More flexibility and better patient care with the cloud

Because Ascend is a cloud-based PMS, if the server goes down, the Hayes don't have to spend thousands of dollars on IT costs to get back online and continue working. The biggest benefit of the cloud, though, is the increased flexibility and ability to be there for their patients, even when the team isn't in the office.

“Because we're a small family-owned office, we always want to be available for our patients. I use the system at home almost as much as I do in the office. The cloud gives me the flexibility to be with my kids and work at the same time. You can't put a price on the freedom and flexibility we now have with Ascend.”

-- Brooke Hayes, Owner and Office Manager, Hayes Family Dental

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