Shreveport Periodontal Specialists Get Paid Faster and Work Smarter with Ascend

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Challenge

Shreveport Periodontal Specialists was expanding to a second location and knew it was the right time to move to a cloud-based practice management solution (PMS).

Solution

Because they were already on Dentrix, transitioning to Ascend seemed like a natural progression. With strong training and support, they were able to get both offices up and running successfully.

“Now that we're on the other side, I don't know how we always managed on the old system. There are a lot of things I really like about Ascend.”

-- Angela Watson, Office Manager, Shreveport Periodontal Specialists

Results

Increased flexibility across locations

Moving to a cloud-based PMS was the right decision for the growing practice because they're now able to manage both locations in one platform. They also love the flexibility the cloud offers. Staff can access patient information outside of the office, text patients back on the weekends, or work from home if the weather is bad.

“It's really awesome to be able to log in, let our patients know if we have to close or change their appointment, and do any work at home we weren't able to do at the office.”

-- Angela Watson, Office Manager, Shreveport Periodontal Specialists

They also feel more secure knowing their data is protected by Dentrix Ascend.

“Ascend is a huge company, so if something ever goes down, they're going to be getting it back up in no time. I just feel like we've got a lot of support and tech on our side. I definitely think the pros outweigh any cons, and I think being on the cloud makes everything so much faster.”

-- Angela Watson, Office Manager, Shreveport Periodontal Specialists

Get paid faster

With Ascend's billing and claims tools, the practice is being paid weeks faster.

“I love that I can send insurance claims electronically in Ascend. I honestly feel like the turnaround from the insurance companies is quicker because they're getting the claims faster. They get them instantly when you send them, and sometimes seven days later I have a payment from insurance, whereas before it would be two or three weeks.”

-- Amy Nelson, Business Lead, Shreveport Periodontal Specialists

A PMS that works the way you do

Dentrix Ascend gives the team the flexibility to complete everyday tasks in the way that works best for them. Whether they're checking out a patient, reviewing details, or moving through claims, team members can take different paths and still get to the same result. That flexibility has made the system feel intuitive and easy to use across both locations.

The team also appreciates how Ascend keeps important information within reach. Multi-view gives them the option to see everything on one screen or separate the view based on what they need in the moment. Quick-glance details, like why a patient is coming in or why an appointment was canceled, help them stay informed without having to open multiple screens or dig through the chart.

Patients pay the way they want

Both the patients and team love the online payments.

“A lot of our patients don't want to call and pay over the phone or mail back a bill. They would rather pay online or scan the barcode on their online statement and pay even when it's after hours for us. It's convenient for them, and it helps us. We may have been home when they paid, but when we come to work the next day, we just have to hit a button, and it's posted.”

-- Amy Nelson, Business Lead, Shreveport Periodontal Specialists

They're also using WorldPay, which is integrated into Ascend.

“It saves time, prevents human error, and saves money because instead of paying multiple people, a lot of this is in the Ascend system.”

-- Amy Nelson, Business Lead, Shreveport Periodontal Specialists

The PMS that grows with you

The team has been impressed with how Ascend continues to innovate and improve, especially to meet their needs as a perio office.

“At first, I think Ascend was better suited for general practices, but we've seen it get a lot closer to what we need over the past few years with the perio charting and other features. Ascend is constantly updating, so that's been very helpful, and we've actually submitted several requests and have had several of them met. I love getting the notice that we're updating because then I know when I come in the next day, we're going to have those updates.”

-- Ashley Coleman, Clinical Lead, Shreveport Periodontal Specialists

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