Maycer Dental Moves to Ascend to Help Their Practice Grow

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Challenge

Maycer Dental was using Eaglesoft to manage their practice, but needed a cloud-based practice management solution (PMS) that was a little more future-proof.

Solution

After evaluating several platforms, the team found that Dentrix Ascend met their needs better than the other solutions.

Results

Fewer screens required

Dr. Gloria Mayora, Owner, Maycer Dental, and her husband, Dr. Cervantes, were already leaning toward switching to Ascend, but it was the PMS's x-ray system that really sealed the deal.

“With Ascend, we don't have to go to a different screen to look at a patient's x-rays. Instead, Ascend made it really easy for us to just go into the patient's chart, click on a tooth, and pull up x-rays and the patient history.”

-- Dr. Gloria Mayora, Owner, Maycer Dental

Communication made simple

The front-desk team depends on Ascend for text messaging and online payments, and they're huge fans of both.

“The team loves text messaging. They love all the automated recare reminders. We also text patients, and it works really nicely. Even though the person handling our account isn't physically in the office, she's able to send text messages and payment links, and we're collecting payments very quickly after we send the text.”

-- Dr. Gloria Mayora, Owner, Maycer Dental

She continued:

“We also use Ascend for all of our payments, and the team loves that they don't have to manually find the correct account or figure out where the payment needs to go. They take the payment, it goes into the right account, and then they just assign it to the service. They love it.”

-- Dr. Gloria Mayora, Owner, Maycer Dental

Managing the office with a single system

The biggest benefit of Ascend is how much control the team is able to maintain over the entire practice within a single system.

“You can see every single thing that happens in the practice in Ascend. It gives us a lot of control, and I feel a lot of dentists, especially if you just have the one practice, love that. But I also really love how it provides us with the potential to grow. Once you're able to set up one practice with the right systems and workflow, you can easily grow from there.”

-- Dr. Gloria Mayora, Owner, Maycer Dental

A better understanding of how the practice is running

Dr. Mayora and her team depend on Ascend's reporting capabilities to track everything from provider production to which procedures are being performed most often.

“Right now, I'm really excited about your workflow compliance report because we're working toward 100% patient collections and hygiene recovery appointments. We just started utilizing it, and things are looking so much better already. I love all of the reporting.”

-- Dr. Gloria Mayora, Owner, Maycer Dental

Treatment presentation patients understand

The clinical team loves using Detect AI to explain diagnoses to their patients who are able to more clearly see findings thanks to the color-coding.

“I love that the patients benefit from being able to visually understand what they're seeing. It increases their trust in us and what we're telling them.”

-- Dr. Gloria Mayora, Owner, Maycer Dental

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