What’s New
in Dentrix Ascend

At Henry Schein One, we constantly strive to improve
your dental practice management. Here are a few new
features in this update.

Production Release 359

Patients and Production by Referral Type on Insights Dashboard

View a summary of your referral success through a new Insights Dashboard widget, and then drill down to see details by referral type—another way that Dentrix Ascend reveals key performance indicators to enhance practice success.

Gross and Net Production on Day View

Stay on top of production results for a given date. The Ascend Calendar (schedule) lets you click the gross or net links to view production. This complements gross and net numbers available in the week view.

Service Date and Created On Date on Claims Reports

Improve clarity when reviewing insurance claims processing. See the latest date a claim was submitted for a procedure, with the date the service was performed listed separately.

Production Release 357

Copayments Coverage Table Import from .CSV File

Already excited about importing fee schedules? Save even more time by eliminating manual entry of copayments coverage tables. Import new information from a standard .csv file instead.

COVID Patient Questionnaire Form

Protect your patients and team members by screening patients in advance of coming to your practice using ADA-approved questions. Send a link to this new form in advance using text or email to support your “safety first” plan.

2019 ADA Claim Form

Respond precisely to carriers who request the 2019 ADA claims form. Use the new setup option to specify which form each carrier uses (2012 or 2019). Also, support the “unspecified” option for patients with a non-binary gender identity.

Complete All Open Procedures with a Single Click

For a patient who is ending an appointment, save time by completing all open procedures with a single button. Don’t worry! If one of the procedures is missing information, it will prompt you to provide the needed information before closing it.

Additional Claim Fields in Power Reporting

Give your revenue cycle management a boost by better identifying claims and providers in those claims. Create Ledger reports that associate transactions to unique claims, claims by rendering providers with their NPI scores, and claims by billing providers and their TINs.

Improvements to Insight Dashboard

Keep a closer eye on two important practice KPIs: active patients in Recare and new patient referrals. See active patients in the Recare widget, with drill down to a bar chart showing active patients in Recare (including Perio) and Patients not in Recare.

Resume a Periodontal Exam

No need to start over if you are unable to complete a perio exam during the initial session. You can now resume from where you left off.

Production Release 355

See Appointment Colors Based on Procedure Type and Provider

Be better prepared for your patients by viewing the color-coded procedure type with just a glance at the schedule. Plus, continue to show providers by color. Select the color-coding scheme that works best for your practice.

View Patients’ Full SMS (text) Replies

Better serve your patients by capturing their full replies to reminder texts. Get the full scoop, not just the basic confirmation codes.

Improve Automated Confirmation Rates

Save time confirming appointments thanks to an expanded library of acceptable responses. More leeway for patient responses means more appointments automatically confirmed and fewer phone calls needed.

Acquire Images without being online

Be prepared should Internet outages hit when you need to take images. Fall back on your locally-installed Dentrix Ascend Imaging app. Acquire the needed image with minimal patient information, and when the Internet comes back, simply sync your offline acquisitions to upload the images to Dentrix Ascend.

Resubmit Electronic Claims

Save the time and hassle of deleting and recreating claims. Edit existing claims to add or remove procedures and then resubmit them. Correct claim errors and resubmit claims without impacting past periods – you can correct mistakes with procedures, subscriber ID and provider, without any change to past production reports.

View Key Patient Health Indicators and Results by Location

Check out the expanded Patient Health History dashboard widget, featuring two key metrics: (1) patients with no caries on consecutive appointments and (2) patients with no future restorative work scheduled. Filter Patient Health History reports by location.

Change Timing of Patient Welcome Messages

Improve the experience of new patients by timing welcome messages to go out right before they receive their first reminder message.

Production Release 353

Update Fee Schedules from a File

Save yourself from manual entry of fee schedules. Import the new codes from a standard .csv file instead.

Easily Designate a Provider as Unavailable for a Day

When providers are unavailable, easily mark them absent (unavailable). Then choose whether or not to move their appointments to the pinboard in a single click, for easier rescheduling.

Track Overall Dental Health of All Patients

Success breeds success. In this case, your success at maintaining patients’ dental health can help you attract new patients. Patients and practices all win as you keep your patients healthy using the first ever system to measure patient dental health outcomes. The Patient Health Report tracks all patients in the practice (without singling out individuals). It tells the practice the percentage of returning patients who have (1) no cavities and (2) no restorative procedures required. The results show practices how well they are doing at helping patients maintain good oral health.

Create Fixed Patient Copayment Coverage Tables for DHMOs

Easily enter the patient copay for your HMO or other fixed patient copay plans – and accurately calculate the insurance supplemental payment as well. Improve the accuracy of your treatment plan estimates and collect the correct amount from patients.

Enhance Coordination of Benefits

Better control coordination of benefits when patients have multiple insurance plans. New settings let you define how secondary benefits are calculated using designations for traditional, maintenance of benefits, or carve out (non-duplications). Use this feature to improve the accuracy of your treatment plan estimates and collect the correct amount from patients.

Production Release 351

Share Clinical Note Templates across Locations

Support standardized processes in your multi-site organization. Send your electronic, clinical note templates to all locations, saving hours of effort to recreate templates manually. Users with permissions can send templates that replace existing templates or create additional versions if older versions are still needed. Get new practices off to a great start by clearing and replacing all templates with those used by your organization.

Online Booking Multi-Slot Display

Fill your chairs more effectively by giving patients flexibility when scheduling online appointments. Rather than just the first available time, toggle on the option that lets patients select the time that is best for them in your schedule block. Appointment lengths are still based on reasons you pre-set.

Billing Provider Primary-Insurance Warning

Avoid insurance billing surprises! Dentrix Ascend alerts you when a patient’s billing provider is not contracted with the patient’s primary insurance plan.

Lab Cases Phase 3 - Lab Case Widget, Warning, and Report

Stay on top of your lab cases! The new GPS dashboard widget reminds you of cases due today and tomorrow. Simply click the widget to view the Lab Cases page containing the key information for actions you need to take. Avoid rescheduling appointments before lab cases are ready. A new pop-up alerts you if you try to schedule before the expected due date. Dive deeper on lab cases using the new Lab Cases – Appointments in Power Reporting.

Daily Huddle Dashboards

Empower your daily huddles with key data. Two new Power Report dashboard reports provide quick access in a single view to (1) New Patients – yesterday, today, and beyond and (2) Production and Collections – yesterday, month-to-date, and forecasts for today the rest of the month.

Production Release 349

Lab Case Tracking Phase 2 – Lab Case Report

Open a single page to easily view and manage all lab cases. Choose all appointments that have outstanding (pending) or received lab cases to review cases sorted by date and lab. Adjust the date range and filter by provider as needed. Simply click to change the status of cases on the list, or click to open the appointment to also update lab case notes.

Resize and Move the Clinical Notes Window

Easily enter comments in the Clinical Note window while viewing an image or any other Chairside Dashboard option. Move and resize the Clinical Notes window to fit your needs, and save time because it remembers your chosen size and position when you reopen Clinical Notes. To reduce losing work, if you have unsaved changes, a warning pops up before you exit the window.

User Rights for Viewing Financials in Power Reporting

Provide only the financial data that individual providers need. Let providers see only their own data—and not that of other providers—in standard reports, and now in Power Reporting, as well

Success Notification Messages Now on the Bottom

Know your actions completed correctly with an immediate success message, now appearing at the bottom center of the screen to avoid obscuring views at the top.

Manage Reports permission in the Report Settings

The setting for Manage Reports (under Reports), now refers to Power Reporting only, not to standard reports.

Exclude Procedures from Sliding Fees Discount

Avoid applying sliding fees discounts to selected procedures that are not eligible for discounts.

Filter on Date range now defaults to today’s date

To save you time, the starting and ending dates for filtering in power report builders both default to the current date.

  • Patient Clinical Report, the type Planned procedures was renamed Treatment planned procedures
  • Provider User Role defaults to Dentist and the provider’s fee schedule is removed if the provider is de-activated.
  • Patient Notes allow clicking in field to edit (with no pencil icon); bell icon appears if message will be an alert.
  • Edit Patient Procedure Zero Amount can give users rights to edit amounts for only procedures entered as $0.
  • Location-specific Practice Profile allows colors, logo, and social media links that are unique to each location.
  • Standard Report Label for Include Organization Summary was changed to Include Summary.

Three-Digit Location Codes for Faster Selection and Reporting Clarity

For multi-site practices, easily identify location-specific info by creating three-digit identifiers for each location. To speed up changing the viewed location, identifiers appear before the practice name in the location selector. Bring greater clarity to walkout and billing statements by having the identifiers added to the end of procedure descriptions.