At Henry Schein One, we constantly strive to improve
your dental practice management. Here are a few new
features in this update.
View a summary of your referral success through a new Insights Dashboard widget, and then drill down to see details by referral type—another way that Dentrix Ascend reveals key performance indicators to enhance practice success.
Stay on top of production results for a given date. The Ascend Calendar (schedule) lets you click the gross or net links to view production. This complements gross and net numbers available in the week view.
Improve clarity when reviewing insurance claims processing. See the latest date a claim was submitted for a procedure, with the date the service was performed listed separately.
Already excited about importing fee schedules? Save even more time by eliminating manual entry of copayments coverage tables. Import new information from a standard .csv file instead.
Protect your patients and team members by screening patients in advance of coming to your practice using ADA-approved questions. Send a link to this new form in advance using text or email to support your “safety first” plan.
Respond precisely to carriers who request the 2019 ADA claims form. Use the new setup option to specify which form each carrier uses (2012 or 2019). Also, support the “unspecified” option for patients with a non-binary gender identity.
For a patient who is ending an appointment, save time by completing all open procedures with a single button. Don’t worry! If one of the procedures is missing information, it will prompt you to provide the needed information before closing it.
Give your revenue cycle management a boost by better identifying claims and providers in those claims. Create Ledger reports that associate transactions to unique claims, claims by rendering providers with their NPI scores, and claims by billing providers and their TINs.
Keep a closer eye on two important practice KPIs: active patients in Recare and new patient referrals. See active patients in the Recare widget, with drill down to a bar chart showing active patients in Recare (including Perio) and Patients not in Recare.
No need to start over if you are unable to complete a perio exam during the initial session. You can now resume from where you left off.
Be better prepared for your patients by viewing the color-coded procedure type with just a glance at the schedule. Plus, continue to show providers by color. Select the color-coding scheme that works best for your practice.
Better serve your patients by capturing their full replies to reminder texts. Get the full scoop, not just the basic confirmation codes.
Save time confirming appointments thanks to an expanded library of acceptable responses. More leeway for patient responses means more appointments automatically confirmed and fewer phone calls needed.
Be prepared should Internet outages hit when you need to take images. Fall back on your locally-installed Dentrix Ascend Imaging app. Acquire the needed image with minimal patient information, and when the Internet comes back, simply sync your offline acquisitions to upload the images to Dentrix Ascend.
Save the time and hassle of deleting and recreating claims. Edit existing claims to add or remove procedures and then resubmit them. Correct claim errors and resubmit claims without impacting past periods – you can correct mistakes with procedures, subscriber ID and provider, without any change to past production reports.
Check out the expanded Patient Health History dashboard widget, featuring two key metrics: (1) patients with no caries on consecutive appointments and (2) patients with no future restorative work scheduled. Filter Patient Health History reports by location.
Improve the experience of new patients by timing welcome messages to go out right before they receive their first reminder message.
Save yourself from manual entry of fee schedules. Import the new codes from a standard .csv file instead.
When providers are unavailable, easily mark them absent (unavailable). Then choose whether or not to move their appointments to the pinboard in a single click, for easier rescheduling.
Success breeds success. In this case, your success at maintaining patients’ dental health can help you attract new patients. Patients and practices all win as you keep your patients healthy using the first ever system to measure patient dental health outcomes. The Patient Health Report tracks all patients in the practice (without singling out individuals). It tells the practice the percentage of returning patients who have (1) no cavities and (2) no restorative procedures required. The results show practices how well they are doing at helping patients maintain good oral health.
Easily enter the patient copay for your HMO or other fixed patient copay plans – and accurately calculate the insurance supplemental payment as well. Improve the accuracy of your treatment plan estimates and collect the correct amount from patients.
Better control coordination of benefits when patients have multiple insurance plans. New settings let you define how secondary benefits are calculated using designations for traditional, maintenance of benefits, or carve out (non-duplications). Use this feature to improve the accuracy of your treatment plan estimates and collect the correct amount from patients.
Support standardized processes in your multi-site organization. Send your electronic, clinical note templates to all locations, saving hours of effort to recreate templates manually. Users with permissions can send templates that replace existing templates or create additional versions if older versions are still needed. Get new practices off to a great start by clearing and replacing all templates with those used by your organization.
Fill your chairs more effectively by giving patients flexibility when scheduling online appointments. Rather than just the first available time, toggle on the option that lets patients select the time that is best for them in your schedule block. Appointment lengths are still based on reasons you pre-set.
Avoid insurance billing surprises! Dentrix Ascend alerts you when a patient’s billing provider is not contracted with the patient’s primary insurance plan.
Stay on top of your lab cases! The new GPS dashboard widget reminds you of cases due today and tomorrow. Simply click the widget to view the Lab Cases page containing the key information for actions you need to take. Avoid rescheduling appointments before lab cases are ready. A new pop-up alerts you if you try to schedule before the expected due date. Dive deeper on lab cases using the new Lab Cases – Appointments in Power Reporting.
Empower your daily huddles with key data. Two new Power Report dashboard reports provide quick access in a single view to (1) New Patients – yesterday, today, and beyond and (2) Production and Collections – yesterday, month-to-date, and forecasts for today the rest of the month.
Open a single page to easily view and manage all lab cases. Choose all appointments that have outstanding (pending) or received lab cases to review cases sorted by date and lab. Adjust the date range and filter by provider as needed. Simply click to change the status of cases on the list, or click to open the appointment to also update lab case notes.
Easily enter comments in the Clinical Note window while viewing an image or any other Chairside Dashboard option. Move and resize the Clinical Notes window to fit your needs, and save time because it remembers your chosen size and position when you reopen Clinical Notes. To reduce losing work, if you have unsaved changes, a warning pops up before you exit the window.
Provide only the financial data that individual providers need. Let providers see only their own data—and not that of other providers—in standard reports, and now in Power Reporting, as well
Know your actions completed correctly with an immediate success message, now appearing at the bottom center of the screen to avoid obscuring views at the top.
The setting for Manage Reports (under Reports), now refers to Power Reporting only, not to standard reports.
Avoid applying sliding fees discounts to selected procedures that are not eligible for discounts.
To save you time, the starting and ending dates for filtering in power report builders both default to the current date.
For multi-site practices, easily identify location-specific info by creating three-digit identifiers for each location. To speed up changing the viewed location, identifiers appear before the practice name in the location selector. Bring greater clarity to walkout and billing statements by having the identifiers added to the end of procedure descriptions.