What’s New
in Dentrix Ascend

At Henry Schein One, we constantly strive to improve
your dental practice management. Here are a few new
features in this update.

Production Release 365

Dentrix Ascend ePrescribe through DoseSpot

Enjoy the convenience and safety of handling prescriptions inside Dentrix Ascend and sending them electronically to the patients’ preferred pharmacy. Meet growing state mandates for electronic prescriptions for controlled substances. Powered by partner, DoseSpot, Dentrix Ascend ePrescribe helps avoid drug interactions and automatically documents prescriptions that can be viewed in Progress Notes and Chairside Dashboard.

Two-Way Text Messaging Expansions

Navigate texts faster with the redesigned inbox featuring the message list on the left and message threads on the right. Be assured your text message was sent with a new pop-up confirmation. Avoid losing unsent messages; alerts appear when you move to another message before choosing Send. Easily discover your location’s randomly-assigned 10-digit text number, so you can share it with patients. Know if a primary contact changes for a text, with a hyperlink you can use to start texting the new contact. Stay on top of text messages that arrive while looking at patient’s texts with the automated message counter badge.

Deposit Report for Multiple Locations

Multiple locations? Save time viewing deposit data for ALL your locations in a single report, the new Deposit Report in Power Reports. Quickly view essential data (i.e., payments by type from patients and payors)—the same data found on the one-location Deposit Slip Report.

Dentrix Imaging Enhancements

Set up intraoral images your way with custom templates for color intraoral and color extraoral images. For 3D Models, easily adjust the zoom factor while setting the initial Model Orientation, plus support is available for 3D Models in Import Mode and Recovery Mode. View images faster because (1) the first image that meets your search criteria opens automatically, (2) the Pan hides automatically after you finish zooming, and (3) annotations hide automatically when you open the measurements tab.

Reassigning Imaging Procedures

Imaging procedure posted to the wrong patient? No problem. Reassign it to the correct patient and Dentrix Ascend Imaging moves it, while automatically deleting the procedure from the incorrect patient. For reassurance, pop-up messages confirm your changes.

CDT 2021 Codes

Take advantage of automatic CDT 2021 updates—35 new codes, 2 updated codes, and 4 inactivated codes. Move claims through the reimbursement process faster and with fewer rejections in 2021 using the latest codes.

Production Release 363

Dentrix Ascend Pay Integrated Payment Solution

No more double-entry! Dentrix Ascend Pay posts payments directly to the patient ledger. Process voids and refunds with just a few clicks. Eliminate manual and credit card receipt reconciliation. Protect the health of patients and staff with numerous touch-free options: chip-enabled debit and credit cards, digital wallets, smartphones and more. No additional software to buy and competitive rates through Henry Schein One partner Worldpay. (Hardware devices are sold separately.)

Two-Way Text Messaging

Stay in touch with patients by receiving their complete text messages in Dentrix Ascend using a phone number dedicated to your location. Send reply messages or initiate new messages, as well. Access your messages easily through multiple Ascend locations—the Inbox, patient’s appointment, or routing panel. View notes that show who else texted the contact. With two-way texting, your virtual waiting room is better equipped than ever.

Procedures not Covered by Insurance

Save time by excluding batches of non-covered procedures all at once in the Add New Exception window. Dentrix Ascend then will automatically exclude those procedures for the selected insurance carrier whenever they come up.

Ledger Report Build with Claim Sent Date

Track more easily the time for claims to be processed by using the new Claim Sent Date reporting field. Add the field to financial reports to see when the claim was submitted electronically or printed and compare it to the payment date.

Outstanding Claims Widget on Insights Dashboard

For users of the Insights Dashboard, you can now easily view your location’s outstanding insurance claims. See at a glance the number of outstanding claims and their value. If you want more details, simply click the widget to open the Outstanding Claims Report.

Production Release 361

Medical Alert Enhancements

Track severity of patient conditions with greater granularity. Seven designations include None, Mild, Mild to Moderate, Moderate, Moderate to Severe, Severe, and Fatal. As you enter conditions in the Medical Alerts Library, divide them into allergies vs. problems. Then enter the SNOMED code, whether the condition is permanent, and, regardless of severity, mark the condition for automatic alerts if needed. For individual patient records, document reactions to specific allergies and enter practice reminders to keep the patient safe.

Updates to Unpaid Claims

For any unpaid claim, even those from a closed period, modify the provider, procedure, and amount (after entering valid credentials). Dentrix Ascend prepares a new claim and updates the Ledger, while retaining record of the original claim submission.

Production Totals by Provider

Using the Provider view of the Calendar, see daily scheduled and actual production for each provider. Simply click “Show production” or “Renew” (as the day progresses) to see the latest scheduled and actual amounts. In addition, actual amounts update automatically as each procedure is posted.

Audit Logs for Patient Statements

Easily track which team members sent statements to specific patients and the date sent. Additional functionality in the Audit Log report give you all the needed details.

Expanded Image Device Support

Take advantage of new integrations with Kavo®Platinum and Titanium sensors, Gendex 1.0 sendors, and Owandy intraoral x-ray sensor.

Production Release 359

Patients and Production by Referral Type on Insights Dashboard

View a summary of your referral success through a new Insights Dashboard widget, and then drill down to see details by referral type—another way that Dentrix Ascend reveals key performance indicators to enhance practice success.

Gross and Net Production on Day View

Stay on top of production results for a given date. The Ascend Calendar (schedule) lets you click the gross or net links to view production. This complements gross and net numbers available in the week view.

Service Date and Created On Date on Claims Reports

Improve clarity when reviewing insurance claims processing. See the latest date a claim was submitted for a procedure, with the date the service was performed listed separately.

Production Release 357

Copayments Coverage Table Import from .CSV File

Already excited about importing fee schedules? Save even more time by eliminating manual entry of copayments coverage tables. Import new information from a standard .csv file instead.

COVID Patient Questionnaire Form

Protect your patients and team members by screening patients in advance of coming to your practice using ADA-approved questions. Send a link to this new form in advance using text or email to support your “safety first” plan.

2019 ADA Claim Form

Respond precisely to carriers who request the 2019 ADA claims form. Use the new setup option to specify which form each carrier uses (2012 or 2019). Also, support the “unspecified” option for patients with a non-binary gender identity.

Complete All Open Procedures with a Single Click

For a patient who is ending an appointment, save time by completing all open procedures with a single button. Don’t worry! If one of the procedures is missing information, it will prompt you to provide the needed information before closing it.

Additional Claim Fields in Power Reporting

Give your revenue cycle management a boost by better identifying claims and providers in those claims. Create Ledger reports that associate transactions to unique claims, claims by rendering providers with their NPI scores, and claims by billing providers and their TINs.

Improvements to Insight Dashboard

Keep a closer eye on two important practice KPIs: active patients in Recare and new patient referrals. See active patients in the Recare widget, with drill down to a bar chart showing active patients in Recare (including Perio) and Patients not in Recare.

Resume a Periodontal Exam

No need to start over if you are unable to complete a perio exam during the initial session. You can now resume from where you left off.

Production Release 355

See Appointment Colors Based on Procedure Type and Provider

Be better prepared for your patients by viewing the color-coded procedure type with just a glance at the schedule. Plus, continue to show providers by color. Select the color-coding scheme that works best for your practice.

View Patients’ Full SMS (text) Replies

Better serve your patients by capturing their full replies to reminder texts. Get the full scoop, not just the basic confirmation codes.

Improve Automated Confirmation Rates

Save time confirming appointments thanks to an expanded library of acceptable responses. More leeway for patient responses means more appointments automatically confirmed and fewer phone calls needed.

Acquire Images without being online

Be prepared should Internet outages hit when you need to take images. Fall back on your locally-installed Dentrix Ascend Imaging app. Acquire the needed image with minimal patient information, and when the Internet comes back, simply sync your offline acquisitions to upload the images to Dentrix Ascend.

Resubmit Electronic Claims

Save the time and hassle of deleting and recreating claims. Edit existing claims to add or remove procedures and then resubmit them. Correct claim errors and resubmit claims without impacting past periods – you can correct mistakes with procedures, subscriber ID and provider, without any change to past production reports.

View Key Patient Health Indicators and Results by Location

Check out the expanded Patient Health History dashboard widget, featuring two key metrics: (1) patients with no caries on consecutive appointments and (2) patients with no future restorative work scheduled. Filter Patient Health History reports by location.

Change Timing of Patient Welcome Messages

Improve the experience of new patients by timing welcome messages to go out right before they receive their first reminder message.