What’s New
in Dentrix Ascend

At Henry Schein One, we constantly strive to improve
your dental practice management. Here are a few new
features in this update.

Production Release 361

Medical Alert Enhancements

Track severity of patient conditions with greater granularity. Seven designations include None, Mild, Mild to Moderate, Moderate, Moderate to Severe, Severe, and Fatal. As you enter conditions in the Medical Alerts Library, divide them into allergies vs. problems. Then enter the SNOMED code, whether the condition is permanent, and, regardless of severity, mark the condition for automatic alerts if needed. For individual patient records, document reactions to specific allergies and enter practice reminders to keep the patient safe.

Updates to Unpaid Claims

For any unpaid claim, even those from a closed period, modify the provider, procedure, and amount (after entering valid credentials). Dentrix Ascend prepares a new claim and updates the Ledger, while retaining record of the original claim submission.

Production Totals by Provider

Using the Provider view of the Calendar, see daily scheduled and actual production for each provider. Simply click “Show production” or “Renew” (as the day progresses) to see the latest scheduled and actual amounts. In addition, actual amounts update automatically as each procedure is posted.

Audit Logs for Patient Statements

Easily track which team members sent statements to specific patients and the date sent. Additional functionality in the Audit Log report give you all the needed details.

Expanded Image Device Support

Take advantage of new integrations with Kavo®Platinum and Titanium sensors, Gendex 1.0 sendors, and Owandy intraoral x-ray sensor.

Production Release 359

Patients and Production by Referral Type on Insights Dashboard

View a summary of your referral success through a new Insights Dashboard widget, and then drill down to see details by referral type—another way that Dentrix Ascend reveals key performance indicators to enhance practice success.

Gross and Net Production on Day View

Stay on top of production results for a given date. The Ascend Calendar (schedule) lets you click the gross or net links to view production. This complements gross and net numbers available in the week view.

Service Date and Created On Date on Claims Reports

Improve clarity when reviewing insurance claims processing. See the latest date a claim was submitted for a procedure, with the date the service was performed listed separately.

Production Release 357

Copayments Coverage Table Import from .CSV File

Already excited about importing fee schedules? Save even more time by eliminating manual entry of copayments coverage tables. Import new information from a standard .csv file instead.

COVID Patient Questionnaire Form

Protect your patients and team members by screening patients in advance of coming to your practice using ADA-approved questions. Send a link to this new form in advance using text or email to support your “safety first” plan.

2019 ADA Claim Form

Respond precisely to carriers who request the 2019 ADA claims form. Use the new setup option to specify which form each carrier uses (2012 or 2019). Also, support the “unspecified” option for patients with a non-binary gender identity.

Complete All Open Procedures with a Single Click

For a patient who is ending an appointment, save time by completing all open procedures with a single button. Don’t worry! If one of the procedures is missing information, it will prompt you to provide the needed information before closing it.

Additional Claim Fields in Power Reporting

Give your revenue cycle management a boost by better identifying claims and providers in those claims. Create Ledger reports that associate transactions to unique claims, claims by rendering providers with their NPI scores, and claims by billing providers and their TINs.

Improvements to Insight Dashboard

Keep a closer eye on two important practice KPIs: active patients in Recare and new patient referrals. See active patients in the Recare widget, with drill down to a bar chart showing active patients in Recare (including Perio) and Patients not in Recare.

Resume a Periodontal Exam

No need to start over if you are unable to complete a perio exam during the initial session. You can now resume from where you left off.

Production Release 355

See Appointment Colors Based on Procedure Type and Provider

Be better prepared for your patients by viewing the color-coded procedure type with just a glance at the schedule. Plus, continue to show providers by color. Select the color-coding scheme that works best for your practice.

View Patients’ Full SMS (text) Replies

Better serve your patients by capturing their full replies to reminder texts. Get the full scoop, not just the basic confirmation codes.

Improve Automated Confirmation Rates

Save time confirming appointments thanks to an expanded library of acceptable responses. More leeway for patient responses means more appointments automatically confirmed and fewer phone calls needed.

Acquire Images without being online

Be prepared should Internet outages hit when you need to take images. Fall back on your locally-installed Dentrix Ascend Imaging app. Acquire the needed image with minimal patient information, and when the Internet comes back, simply sync your offline acquisitions to upload the images to Dentrix Ascend.

Resubmit Electronic Claims

Save the time and hassle of deleting and recreating claims. Edit existing claims to add or remove procedures and then resubmit them. Correct claim errors and resubmit claims without impacting past periods – you can correct mistakes with procedures, subscriber ID and provider, without any change to past production reports.

View Key Patient Health Indicators and Results by Location

Check out the expanded Patient Health History dashboard widget, featuring two key metrics: (1) patients with no caries on consecutive appointments and (2) patients with no future restorative work scheduled. Filter Patient Health History reports by location.

Change Timing of Patient Welcome Messages

Improve the experience of new patients by timing welcome messages to go out right before they receive their first reminder message.

Production Release 353

Update Fee Schedules from a File

Save yourself from manual entry of fee schedules. Import the new codes from a standard .csv file instead.

Easily Designate a Provider as Unavailable for a Day

When providers are unavailable, easily mark them absent (unavailable). Then choose whether or not to move their appointments to the pinboard in a single click, for easier rescheduling.

Track Overall Dental Health of All Patients

Success breeds success. In this case, your success at maintaining patients’ dental health can help you attract new patients. Patients and practices all win as you keep your patients healthy using the first ever system to measure patient dental health outcomes. The Patient Health Report tracks all patients in the practice (without singling out individuals). It tells the practice the percentage of returning patients who have (1) no cavities and (2) no restorative procedures required. The results show practices how well they are doing at helping patients maintain good oral health.

Create Fixed Patient Copayment Coverage Tables for DHMOs

Easily enter the patient copay for your HMO or other fixed patient copay plans – and accurately calculate the insurance supplemental payment as well. Improve the accuracy of your treatment plan estimates and collect the correct amount from patients.

Enhance Coordination of Benefits

Better control coordination of benefits when patients have multiple insurance plans. New settings let you define how secondary benefits are calculated using designations for traditional, maintenance of benefits, or carve out (non-duplications). Use this feature to improve the accuracy of your treatment plan estimates and collect the correct amount from patients.

Production Release 351

Share Clinical Note Templates across Locations

Support standardized processes in your multi-site organization. Send your electronic, clinical note templates to all locations, saving hours of effort to recreate templates manually. Users with permissions can send templates that replace existing templates or create additional versions if older versions are still needed. Get new practices off to a great start by clearing and replacing all templates with those used by your organization.

Online Booking Multi-Slot Display

Fill your chairs more effectively by giving patients flexibility when scheduling online appointments. Rather than just the first available time, toggle on the option that lets patients select the time that is best for them in your schedule block. Appointment lengths are still based on reasons you pre-set.

Billing Provider Primary-Insurance Warning

Avoid insurance billing surprises! Dentrix Ascend alerts you when a patient’s billing provider is not contracted with the patient’s primary insurance plan.

Lab Cases Phase 3 - Lab Case Widget, Warning, and Report

Stay on top of your lab cases! The new GPS dashboard widget reminds you of cases due today and tomorrow. Simply click the widget to view the Lab Cases page containing the key information for actions you need to take. Avoid rescheduling appointments before lab cases are ready. A new pop-up alerts you if you try to schedule before the expected due date. Dive deeper on lab cases using the new Lab Cases – Appointments in Power Reporting.

Daily Huddle Dashboards

Empower your daily huddles with key data. Two new Power Report dashboard reports provide quick access in a single view to (1) New Patients – yesterday, today, and beyond and (2) Production and Collections – yesterday, month-to-date, and forecasts for today the rest of the month.