Why did Henry Schein One choose not to continue developing Viive?
Since 2010, a greater number of Mac users opted for our cloud solution, Dentrix Ascend, than Viive, a native Mac software. Dentrix Ascend also has broader support for the entire Apple ecosystem, as it can run entirely on a Mac and on the Apple iPad. Given the market dynamics, Henry Schein One felt that the best solution for our Mac customers was to put all of our resources into Dentrix Ascend.
Will I be able to keep using Viive if I don’t want to go to another practice management system?
Viive customers have a perpetual use license and therefore are free to use it for as long as they wish. However, Henry Schein One no longer supported it after August 31, 2018, meaning that we no longer offer technical support or software updates.
As Apple has a history of upgrading Mac OS every year, it is likely that Viive could soon become incompatible with those upgrades. For this reason, we recommend that our customers stop using Viive when the support runs out.
Can I sell my Viive license?
Henry Schein One allows the transfer of software licenses as part of the sale of a dental practice. However, we don’t allow licenses to be sold outside of a practice transfer.
Are there any features in Viive that are missing in Dentrix Ascend?
Dentrix Ascend has all the features you are familiar with in Viive, but some of the features will be expressed differently in the Dentrix Ascend software. Our sales team can help you understand these differences.
What imaging solutions are available on Dentrix Ascend?
DEXIS for Dentrix Ascend is the preferred imaging solution for our Mac-based customers. Please refer to our website to see what other options you may have available for your practice.
Will my add-on services (reminders, claims, etc.) work with Dentrix Ascend?
Dentrix Ascend is designed to natively include electronic services, including reminders, claims, attachments, online booking and more. These services are included in your subscription. At this time, no outside services integrate with Dentrix Ascend.
Who should I contact if I need more information about Dentrix Ascend to be sure it will work for my office?
Please complete the form above to schedule a product demonstration with a product specialist.
Is there anything my office needs to do to be ready to convert to Dentrix Ascend?
There isn’t anything you will need to do with your software to be ready to convert Viive to Dentrix Ascend. Please complete the form above to schedule a product demonstration with a product specialist.